Terms & Conditions

Terms & Conditions

  A contract between you and Madame V for the purchase of our products will exist once we confirm your order via e-mail.  The formation of this contract will be deemed complete and your confirmation of it will be deemed received at the time and date of sending of the e-mail regardless of whether, for reasons outside of our control, you have not received that e-mail.The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England and Wales and you and Madame V irrevocably submit to the non-exclusive jurisdiction of the English and Welsh courts.

Use of Promotional Codes

From time to time we send promotional discount codes to reward our best customers and to entice new customers to try out our products. Each voucher code will have its own specific terms, for example when it is valid from and until, and what discount or offer it provides you.  However, general terms for the use of voucher codes are: they are not valid in conjunction with any other offer, discount, promotion or on sale items they cannot be used to purchase gift cards or gift vouchers they are only available for your sole use and shouldn’t be passed on to third parties (unless we provide permission) they are not valid in our other outlets or stores

Cancellation Rights

You may cancel the contract between you and Madame V for any reason upon giving written notice to Madame V within 7 days of the date of the contract. If you cancel within this time you be refunded any payments made in full (less any costs already incurred in getting your order ready to despatch or despatch costs). You will be required to return to Madame V any product sent to you under any contract you have cancelled at your cost.  The products must be in perfect condition, unused and in their original packaging. Returns Policy For information regarding our returns policy please go to our Returns Policy section. Payment and Taxes For information regarding payment and taxes please go to Delivery and Payment section. Conformity of Goods Madame V takes every care to ensure that descriptions and specifications of its products within the website are correct. Whilst colour representation is a close representation we cannot accept responsibility for colour variation caused by computers and/or browsers.

Legal Information

This is a web site operated by V Collections Ltd, trading as Madame V. Your use of this website is subject to the following terms of use which you are deemed to accept by using this website. 1. Content Rights The copyright and all other rights in the material on this website are owned by us or are included with the permission of the owner of the rights. As a visitor to this website you may download a single copy of the material for your own private viewing purposes only. No copying or distribution for any commercial or business use is permitted without our prior written consent. 2. Information and Availability We take care to ensure that the information on this website is accurate and complete. However, due to the inherent nature of the internet, errors, interruptions and delays may occur in the service at any time. Accordingly this website is provided “as is” without any warranties of any kind as we do not accept liability arising from inaccuracy or omission in the information or interruption in availability. 3. Links to other sites On this website you may be offered automatic links to other websites. Whilst we hope you will be interested in those websites, you acknowledge that their owners may be independent from us and we do not endorse or accept responsibility for their content. You may not include a link to our website or display the contents of our website surrounded or framed or otherwise surrounded by material not originated from us without our written consent. 4. Madame V on-line store All transactions are governed by the terms and conditions as outlined here. 5. Other Promotions From time to time we may include promotions or other offers on this website. Each such offer shall be subject to its own express terms and may not be available in all jurisdictions. 6. General Nothing in these terms of use shall restrict or exclude any liability that we have to any party which cannot be excluded by law. These terms of use shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any disputes arising in relation to this website. Registered Office Madame V is the trading name of V Collections Ltd, registered office: Herschel House, 58 Herschel Street, Slough, SL1 1PG registered in England, No: 6455351, VAT registration no: GB 923 4747 16


To the fullest extent permitted by law and except in respect of death or personal injury caused by negligence on the part of Madame V, its directors or employees, Madame V shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on the part of Madame V, its directors, employees, agents or otherwise) which arise out of or in connection with the use of this website. The supply of the products or their use or resale by you, and the entire liability of Madame V under or in connection with the contract shall not exceed the price of the products, except as expressly provided in these conditions. This does not affect your statutory rights . We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing or any failure to perform any of our obligations in relation to the product ordered by you if the delay or failure was due to any cause beyond our reasonable control. This does not affect your statutory rights.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, written text and other material) are the copyright trademark or registered trademark of Madame V or its content and technology providers or their respective owners. All rights reserved. The copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may copy or print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Madame V. The copying, modification, distribution,, reproduction or incorporation into any other work of part or all of the material available on this website in any form is prohibited save for the purpose of sending to individual parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.